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What You Need to Know Before You Start

Using 559bd means you accept our terms as they stand — eligibility, account conduct, and payment use are all covered here.

Eligibility depends on local lawAccount terms apply from first loginbKash, Nagad, Rocket covered under payment policyBangladesh-region access conditions applyTerms may update without prior notice
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559bd What You Need to Know Before You Start
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If a term is unclear, or if you believe your account has been affected by an incorrect policy decision, we want to hear from you directly. Our support team can handle legal queries, account-status questions, and eligibility checks. Use the contact paths below and include your account details so we can respond accurately.

Team online

Live Chat Support

Open the chat window from your account dashboard. Describe your legal or eligibility concern and an agent will handle it directly — no need to navigate away from the platform.

Email Policy Queries

Send detailed legal or account-policy questions to our support email. Include your registered account ID and the specific term or decision you are querying for a faster response.

Account Help Centre

The Help Centre covers common policy questions around account conduct, payment eligibility, and access conditions. Check there first — many queries about bKash and Nagad transactions are already answered.

ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Rights

Your account data and transaction records — including wallet activity through bKash, Nagad, and Rocket — are held according to our data retention policy. We keep records for as long as required to maintain account integrity and meet any applicable legal obligation. You can request a summary of the data we hold on your account by contacting our support team. We do not share your personal account information with third parties except where required by law or where you have explicitly authorised it.

Data Retention

We retain your account and transaction data for as long as your account remains active and for a defined period after closure, in line with our internal policy and any applicable legal requirements.

Cookie Policy

We use session and preference cookies to keep your account login active and to remember your wallet selection — for example, whether you last used bKash or Nagad. You can manage cookie settings in your browser.

Account Security Practices

Every login is protected by OTP verification sent to your registered mobile number. Do not share your PIN or OTP with anyone — our support team will never ask for these details in any channel.

Requesting Changes or Deletion

To update personal details or request account data deletion, contact support with your account ID. Deletion requests are reviewed against outstanding balance and any active policy hold before processing.

Common Questions About Terms and Eligibility

These are the questions we receive most often about our legal policy, account rights, and how eligibility conditions work in Bangladesh. If your question is not here, reach out through live chat or email.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted where you are before creating or continuing to use an account.

If your account is found to breach eligibility conditions, we may suspend or close it. Any balance held will be reviewed under our standard policy process before any action on funds is taken.

Yes. Contact our support team with your account ID and request a data summary. We will provide details on what information we hold and how long it is retained under our policy.

Yes. All wallet transactions — including bKash deposits, Nagad transfers, and Rocket withdrawals — fall under our payment and account-conduct policy. These records are retained as part of your account history.

Contact support via live chat or email, include your account ID, and explain the specific decision you are disputing. Our team will review the case and respond with the relevant policy basis for the decision.

Submit a deletion request through our support email with your account ID. Requests are reviewed for any outstanding balance or active policy hold before processing — we aim to respond within a reasonable timeframe.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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